The Pampered Chef, Ltd. (“us,” “we,” “our,” or “Pampered Chef”) is committed to respecting the privacy rights of its customers, visitors, and other users of Pampered Chef’s social platform and associated services (“Site”). We created this Website Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use our Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. In addition, this Privacy Policy is specifically intended to be separate and apart from Pampered Chef’s home website privacy policy located at https://www.pamperedchef.com/about-us-legal-privacy-page.
This Privacy Policy describes how we collect your information, how we use it, and to whom and under what circumstances we may disclose it. Personal Information includes, but is not limited to, your name, email address, telephone number, and other information you choose to provide us (“Personal Information”). Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes. For purposes of the EU’s General Data Protection Regulation (GDPR), Personal Information includes, but is not limited to, any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. For purposes of the California Consumer Privacy Act (CCPA), Personal Information includes, but is not limited to, any information that directly or indirectly identifies, describes, relates to, is capable of being associated with, or can reasonably link to a particular consumer or household such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. The Personal Information we collect is stored and/or controlled by Pampered Chef in the United States and/or the relevant local corporate affiliate(s).
We may share and use your Personal Information with our parent, subsidiary, and affiliated entities for use in connection with their websites and their services. If Pampered Chef becomes involved in a merger, acquisition, asset sale, or similar transaction, such as a sale of a particular product line or division of our business, we may share or transfer your Personal Information in connection with the transaction and your Personal Information may become subject to the privacy policy of another entity.
Note: This statement applies solely to information collected at or through the Site. However, content presented on the Site may link to other online destinations, so we advise you carefully review their respective privacy policies. Please be aware that we are not responsible for the contents and privacy practices of such other sites.
Section 1798.83 of the California Civil Code provides that residents of California can obtain certain information about their Personal Information (as defined under Section 1798.83(e)(6) of the California Civil Code) that companies have shared with third parties for direct marketing purposes during the preceding calendar year, as well as the identity of those third parties. Personal Information, as defined under the California Civil Code, includes, but is not limited to, data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller. We extend these same rights to all Pampered Chef users, regardless of your place of residence. To request a copy of your Personal Information maintained by us, please contact us at privacy@pamperedchef.com.
In order to provide you with the best experience via our Site, Pampered Chef collects Personal Information through the Site at several points. For example, for guests to register for events and notifications through the Site, we require your email address. However, in any event, we do not collect any Personal Information that you do not expressly provide and will not sell, rent, or share your Personal Information to any third party for marketing purposes without your consent.
We (or our service providers) collect information from you when you: (1) create an account with us (“Account”), or otherwise sign up for a service or feature; (2) create a party; (3) accept an invite to a party; (4) attend a party; (5) communicate with us via third-party social media sites; or (6) contact us, or otherwise communicate with us or provide information to us.
Pampered Chef guests or attendees to Member events through the Site are required to have an Account with us and need only provide their name and email.
When you visit our Site, we also collect anonymous information such as your IP address or domain name to analyze Site traffic, but this information is not personally identifiable. We will use this information to help diagnose problems with our server, to administer our Site, or to display the content according to your preferences. Traffic information may also be shared with business partners and advertisers on an aggregate and anonymous basis.
In some cases, you may provide information to us about another person, such as when you share Site content or send a message to a friend through our Site, or if a Member holding events through the Site provides attendee information to us. In such cases, you represent that you have the authorization of such person to provide us with such information.
We may combine your (and others’) information that we’ve collected from you (or others) with information we may receive from other sources, address update services, and co-promotion partners. By accessing our Site, you signify your consent to the above collection of your Personal Information.
If you do not want us to collect your Personal Information, please do not provide it to us. Members can update their information or change membership settings by accessing their Account Settings via the Site. In addition, you can revoke your consent in accordance with the procedures set forth below.
If you receive an email or other correspondence requesting that you provide any sensitive information (including your Site password or credit card information) via email or to a website that does not seem to be affiliated with our Site, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us at privacy@pamperedchef.com.
While submitting an acceptance to join an event hosted through the Site, guests enter their name and email address to sign up as a Member. Members will be automatically emailed by the Site at the following times:
All of the above emails will be sent by Pampered Chef Notifications (no-reply@pamperedchef.com) on behalf of the Site and Pampered Chef.
If you wish to stop any of these emails, you may do so by logging into the site and adjusting your email preferences in the account settings page. If you choose to cancel your account, there are multiple ways to do so. You can request TPC to cancel your account by emailing privacy@pamperedchef.com. Once you select to delete your account, all your personal data will be irrevocably deleted. You can also request TPC to cancel your account by calling our Solution Center at 1-888-687-2433. You can also email Pampered Chef at solution_center@pamperedchef.com to request that we remove your email address from the Site.
If the Member holding your event has saved your email address outside of the Site and continues to email you directly, or uses your information in other ways you don’t approve of, you are encouraged to ask them to stop. Or, you can reach out to Pampered Chef at Solution_Center@pamperedchef.com with the name of the Member, your name, the date and time of the event you submitted an RSVP for or attended, and a description of the issue you are experiencing, and as a courtesy we will contact the Member on your behalf. However, we are not responsible for the acts or omissions of any Member or any other party and you agree not to bring any action against Pampered Chef in connection therewith and indemnify us as set forth in this Privacy Policy.
| Type | Description |
|---|---|
| Shared Rewards | The discount at your Pampered Chef party just went up! Check it out |
| Last Chance | It’s your last chance to shop the Pampered Chef Party! Check it out |
| See What you’re missing! | See what you’re missing at the Pampered Chef Party! Check it out |
As part of the standard operation of the Site, certain information is collected automatically or passively from or about you in connection with your visit to the Site. Our servers may automatically gather some of the Site Usage Information (as defined below), or we (or our service providers) may use cookies and other tracking technologies to collect and track such information.
Site Usage Information includes, but is not limited to: (i) your browser type, device type, carrier (if applicable), device address, operating system, operating system address, IP address, and the domain name from which you accessed a Site; (ii) information about your region, continent, country, city, zip code, time zone, and general location; and (iii) information about your browsing activities on and through a Site (also known as “Click Stream” data), such as (a) the date and time you visit our Site, (b) the areas or pages of a Site that you visit, (c) the amount of time you spend viewing a Site or specific areas of a Site, (d) the number of times you return to a Site or a specific area of a Site, (e) the websites or pages you visited prior to visiting a Site, (f) the websites or pages you visit after you leave a Site; (g) searches you have performed on a Site and on other websites that led you to our Site; (h) social plug-ins with which you have interacted on our Site; and (j) other similar Site usage data (collectively, the “Site Usage Information”).
We consider this Site Usage Information, on its own, to be non-personal in nature, unless required otherwise by applicable law. When using these general data and information, we do not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, we analyze anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
We and our service providers may use cookies, web beacons, and other similar technologies that allow us to, among other things, optimize our Site and understand traffic and usage patterns.
A cookie is a small data file that is sent to your web browser and placed on your computer or device when you access a website. Cookies allow parties (including us and our service providers) to: (i) track your activities on the Site; (ii) recognize your computer or device so that you are able to re-connect to the Site without having to re-enter your credentials; (iii) deliver customized content and messages; (iv) preserve the contents of your favorites list and your results from interactive elements; (v) and otherwise enhance and personalize your experience on the Site. The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. We recommend that you leave cookies turned on because if you elect not to allow them, you may not be able to use or to enjoy all of the services and features of the Site.
We may also use web beacons (also known as “clear GIFs” or “pixel tags”) for similar purposes as cookies. These beacons are typically one-pixel images that are embedded in the Site or in a communication, such as an email message. These technologies help us to verify when a certain page of a Site is viewed, when a message is opened, and when links or other content in a message are clicked or viewed.
We may use the information we collect from and about you (including both Personal Information and Site Usage Information) for a variety of purposes, including but not limited to the following:
(i) To fulfill your requests for products and services and acceptance of invitations to events and to keep you informed about your Account and any events you may have signed up for; (ii) to protect the security or integrity of the Site and our business; (iii) and otherwise, with your permission or as permitted by law.
If you provide us with information about another person (as described above in the “Information You Provide To Us” section), where permitted applicable by law, we use that information to fulfill your requests and treat such information in accordance with this Privacy Policy.
We use personal information we collect to communicate with individuals, including via email, social media, text message, and telephone calls, for both transactional and commercial purposes, including to provide you with security alerts and shipping updates or offer you information and updates on products or services we think that you may be interested in.
This table shows you a description of all the ways we plan to use Personal Information, and which legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
To register new Member accounts
Identity
Contact
Performance of a contract with you
To deliver membership benefits, including:
Identity
Contact
Performance of a contract with you Necessary for our legitimate interests (including to recover debts due to us)
To deliver to Members the guest information they need to effectively run their direct sales businesses, including:
Identity
Contact
Profile
Usage
Tracking
Technical
Performance of a contract with you Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy)
To deliver to Members the guest information they need to effectively run their direct sales businesses, including:
Identity
Contact
Profile
Usage
Tracking
Technical
Performance of a contract with you Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy)
To deliver to guests information on events they’ve accepted an invitation for or attended, including:
Identity
Contact
Profile
Usage
Tracking
Technical
Performance of a contract with you Necessary for our legitimate interests (for running our business and provision of administration)
To prevent and detect unlawful acts
All relevant data categories, depending on the nature of the allegation or claim
Necessary for our legitimate interests (to protect our business and our customers by way of undertaking fraud monitoring and suspicious activity)
Necessary to comply with a legal or contractual obligation to share personal data for the purposes of law enforcement
In order to resolve legal claims or disputes involving you or us
Identity
Contact
Technical
Tracking
Necessary to bring or defend a claim
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Identity
Contact
Technical
Tracking
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise)
Necessary to comply with a legal obligation
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
We may disclose information we collect (including Site Usage Information and Personal Information) in the following ways to third parties, to the extent permitted by law:
We may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
If you would like to opt out of receiving emails or direct mail from us, please submit your request here. Please understand that if you opt out of receiving correspondence from us, we may still contact you in connection with your Account, relationship, activities, and communications with us.
By consenting to this privacy notice you are giving us permission to process your Personal Information specifically for the purposes identified.
Where we are asking you for sensitive Personal Information we will always tell you why and how the information will be used.
You may withdraw consent at any time by contacting us at privacy@pamperedchef.com. We try to respond to all legitimate requests within ten (10) business days. Occasionally it may take us longer than ten (10) business days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Your personal and other information may be stored, transferred, and processed in and to the United States. By providing Personal Information to us, you consent to the collection, maintenance, processing, and transfer of such information in and to the United States and other countries and territories, pursuant to the laws of the United States or such other jurisdictions, which may provide lesser privacy protection than the laws of other countries, and you acknowledge that your information may thus be subject to U.S. laws and accessible to the U.S. government, courts, law enforcement, and regulatory agencies.
At any point while we are in possession of or processing your Personal Information, you, the data subject, have the following rights, and may submit such a request to privacy@pamperedchef.com:
All of the above requests will be forwarded on should there be a third party involved in the processing of your Personal Information.
We have implemented measures in an effort to safeguard the Personal Information in our custody and control. Such measures include, for example, limiting access to Personal Information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Policy, as well as other administrative, technical, and physical safeguards. Additionally, our service providers are not authorized to use or disclose your Personal Information for any purpose other than providing the services to us or on our behalf, or as otherwise may be required by applicable law. While we endeavor to always protect our systems, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.
To provide you with increased security, access to certain Personal Information stored in your Account is protected with your email and name. You are responsible for maintaining the confidentiality of your Account credentials, and we strongly recommend that you do not disclose your information to anyone. Please notify us immediately of any unauthorized use of your Account credentials or any other suspected breach of security.
The Site is not directed to children under the age of eighteen (18). If you are under eighteen (18), do not provide your Personal Information on or through the Site. We do not knowingly collect on the Site any Personal Information from children under eighteen (18). Users outside of the United States who are below the age of eighteen (18) (or the age of the majority in the applicable jurisdiction) should not use the Site or our services without authorization from a parent or legal guardian. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, please contact us at privacy@pamperedchef.com. Moreover, the CCPA prohibits us from selling any Personal Information of children under the age of sixteen (16) without express consent. Therefore, unless we have such consent, we will not under any circumstances knowingly sell such Personal Information.
The Site may contain links (which may take the form of hyperlinks, widgets, clickable logos, plug-ins, images, or banners) to websites and services operated by entities other than us. This Privacy Policy does not apply to such websites or services, so we recommend that you review their posted privacy policies so that you understand the relevant information collection, use, and disclosure practices.
We may change this Privacy Policy from time to time and the amended policy will be posted to the Site. We reserve the right to update, change, amend, or modify this Privacy Policy at any time, and from time to time without prior notice. When we post changes to this Privacy Policy, we will revise the “Last Updated” date at the top of the Privacy Policy. Your continued use of the Sites after any changes or revisions to this Privacy Policy become effective shall indicate your agreement with the terms of such revised and then-current Privacy Policy.
We will process and store the Personal Information for only so long as necessary to provide our services to you and/or as required by applicable law.
We will process (collect, store and use) the information you provide in a manner compatible with the GDPR, CCPA, and other applicable law. We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Pampered Chef is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of Personal Information should be kept may also be governed by specific business-sector requirements and agreed practices. Personal Information may be held in addition to these periods depending on individual business needs.
You agree to defend, indemnify, and hold us harmless from and against any loss, damages, or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from your or others’ use of the Site, or breach of this Privacy Policy or Pampered Chef’s Terms of Use.
At your request, we can confirm what information we hold about you and how it is processed. If the Site does hold Personal Information about you, you can request the following information:
Pampered Chef accepts the following forms of ID when information on your personal data is requested: Passport, Driver’s License, or other valid photo ID.
In the event that you wish to make a complaint about how your Personal Information is being processed by Pampered Chef or third parties, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Pampered Chef’s data protection representatives.
To contact us:
Email: solution_center@pamperedchef.com
Write:
c/o Legal Team
The Pampered Chef, Ltd.
One Pampered Chef Lane
Addison, Illinois 60101
It is at the mutual agreement of both You and Company with regard to this Privacy Policy that the relationship between the parties shall be governed by the laws of the State of Illinois, U.S.A., without regard to its conflict of law provisions.
By using the Site, you agree that any dispute, claim, or controversy arising out of or relating to this Privacy Policy, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in or near Chicago, Illinois before a single neutral arbitrator. The arbitration shall be administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”) pursuant to its Comprehensive Arbitration Rules and Procedures. The parties to arbitration may use legal counsel at their own expense, and the prevailing party shall be entitled to its reasonable attorney’s fees. All costs of arbitration (including arbitrator fees) shall be paid by Pampered Chef, except only that if you bring the arbitration, you may be charged an initial filing fee that shall not exceed the filing fees that you would incur for bringing an action in court. Without limiting the generality of the foregoing, in the event that any party seeks injunctive or equitable relief with respect to any actual or threatened breach of this Privacy Policy, or with respect to public injunctive relief, such party may seek relief in a court of competent jurisdiction. Notwithstanding anything else in this Privacy Policy or the JAMS rules, any parties subject to this arbitration provision shall be barred from bringing or participating in any Class Action (as defined below) related to a dispute covered by this arbitration provision, and it is agreed that the arbitrator is specifically denied the authority to consider or certify any Class Action under this Privacy Policy. However, if these Class Action restrictions are ever deemed illegal or unenforceable, they shall be severed from this arbitration provision. In that event, any Class Action shall by exempted from this arbitration provision and brought in court of competent jurisdiction in connection therewith, and each of the parties consent to the sole and exclusive jurisdiction of the state and federal courts of the State of Washington, in Pierce County. For purposes of this Privacy Policy, the term “Class Action” shall mean claims brought on behalf of or allegedly representing or including other persons or entities, including but not limited to any class, consolidated, representative, collective, or private attorney general action. This arbitration provision is subject to the Federal Arbitration Act, and may be enforced in any court of competent jurisdiction.
If you have any questions about this Privacy Policy, please contact us via email at privacy@pamperedchef.com